At Motion Style, we’re committed to delivering premium swimwear and activewear to fuel your active lifestyle worldwide. Our streamlined shipping and returns process ensures you can shop with confidence.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options:

  • Standard Shipping (£12.95)
    – Carrier: DHL or FedEx
    – Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50)
    – Carrier: EMS
    – Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination. We currently ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges

We want you to love your Motion Style gear. If you’re not completely satisfied, our hassle-free returns process makes it easy to exchange or return items within 15 days of delivery.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with all original tags attached
  • Processing Time: 3-5 business days after we receive your return
  • Original Shipping: Non-refundable (except for defective items)

How to Initiate a Return or Exchange

  1. Submit Your Request:
    Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval:
    Our team will respond within 2 business days with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package Your Items:
    Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return:
    Send the package to our returns center:
    Motion Style Returns
    63 Whitecross Rd
    Hereford, GB HR8X 3PQ
  5. Track Your Package:
    We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Motion Style Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) for return/exchange: [Product Name(s) and SKU if available]
  • Reason for return/exchange: [Fit Issue, Wrong Size, Defect, etc.]
  • Preferred resolution: [Refund to original payment method / Exchange for size [size]]
  • Order date: [MM/DD/YYYY]
  • Delivery date: [MM/DD/YYYY]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund is processed.

Note: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear in your account.

Exchange Processing

For size exchanges:

  • We’ll ship your replacement item as soon as we process your return (no need to wait for return delivery).
  • If the replacement item is of higher value, you’ll be charged the difference.
  • If the replacement is of lower value, we’ll refund the difference.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items:

  • Underwear: All underwear items are final sale due to intimate nature
  • Wetsuits: Custom-fit wetsuits cannot be returned unless defective
  • Swimwear: Items with removed hygiene liners or tags

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the issue.
  • We’ll arrange for a free return shipping label and expedite your replacement.

Our Commitment

At Motion Style, we combine premium materials with performance design to create swimwear and activewear that moves with you. If our products don’t meet your expectations, we’ll make it right – because your active lifestyle deserves nothing less.

For any questions about our shipping or returns policy, don’t hesitate to contact our customer care team at [email protected].